Customer Reviews

Able Heating & Air, Inc.starstarstarstarhalf star4.9 / 5

435 Total Reviews Able Heating & Air, Inc.

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Able Heating & Air, Inc.

starstarstarstarhalf star 4.9 / 5 | 435 Total Reviews

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"We have a service contract with Able and just recently needed service when our heat pump went on the blink. I was impressed with how quickly they came out to look at the problem. The technician determined we would need a new thermostat. The quote for a thermostat that was available (on the truck) was over $700 for a upgraded thermostat, which with our discounted price would still be over $600. On Amazon the exact replacement unit was $144 (which they would have had to order and would have cost over $500 to install), and the cost of the unit they had on the truck was $250. We declined the service due to what seemed like an excessive cost so only paid the $80 diagnostic fee. The technician put the current thermostat back on the wall and it turns out that it was then working - perhaps a loose wire? The technician did not recognize the current thermostat was now working and told us we would still need to get a new one. A very disappointing experience which hopefully won't be repeated as they seem like a good company. "
D . V from Locust Grove, VA on January 25th, 2018
starstar(2 / 5)
"We feel that we ended up with a thermostat that we did not want at a price that we did not want to pay when we made our wishes known from our first contact with Able Heating and Air. While we have no doubts about the technical expertise of Able Heating and Air we do not feel that our needs were their primary purpose. We signed a one year maintenance agreement that we fully intend to honor, however we do not feel that it would be in our best interest to pursue any relationship with Able Heating and Air beyond that."
T . S from Locust Grove, VA on April 8th, 2017
starstar(2 / 5)