Reviews
She emailed me to confirm my appointment, and also again the day before to remind me. Not only that, they also sent me an email 30 minutes before appt. Time that included a name picture of my technician and a little bit about him.
Michael arrived on time as scheduled and was also professional and polite, very personable. He understood what I needed and also recommended a few other services that should be done as well.
I am extremely satisfied, and will definitely be using Able Heating and Air from here on out.” – Brian F.
“Able Heating and Air is great! We had a new Trane heat pump, air handler, and heater installed by a different company. The air handler was noisy – sounded like a truck, which could be heard throughout the house. There was also a grinding noise. The installer couldn't figure out what the issue was. So I called Able Heating and Air in Culpeper, Va. They initially sent out Michael, who verified that the install was okay and signed us up for a maintenance agreement because the cost is very reasonable, and the maintenance diagnostics that they do twice a year is very thorough and should be able to determine what the problem was – because it was continuing to make noise. Seth came out to do the 6 month maintenance (per our maintenance plan) and determined that the issue was that the single thick filter in the air handler was restricting the flow. He recommended installing replaceable filters in the air intakes on each floor and removing the thick filter in the air handler. He also recommended replacing our drain line, which the installer had neglected to do. We agreed to have the changes made. Seth ordered the parts and came out with Liam to do the work on 7/29/2019. The unit is now working perfectly with no noise!!”
– Amy Y.
“As usual, my experience with Able Heating and Air is always the same-EXCEPTIONAL, and my experience with Seth is always EXCEPTIONAL!
I thoroughly appreciate dedication, professionalism, knowledge in what one is accomplishing, patience with the customer, politeness, and a mild mannered attitude of those performing a service. This also applies to Emma who is so nice to talk to.
Service this past Tuesday mase me not worry about the Trane system because I know the tea at Able is there to help-out with any concern.”
– Barbara B.
“Mr. Moore is very professional and respectful. He has been to my home twice for maintenance calls. He is thorough, very knowledgeable and articulate. Mr. Moore is also patient when I ask questions and clearly explains how mechanisms work. He demonstrates honesty and integrity in his communication and customer relations. His work ethic is the primary component in deciding to renew maintenance contracts with Able in Culpeper. His ability to interact so well with clients provides a good indicator of how the local company is run. His hard work is appreciated and admirable.”
– Julia M.
“We've been using Able for a few years. We are very happy with everyone we have come in contact with. We have come to expect professional service with courtesy, respect and smiles. I can hear the smile on the phone. Thank you all. Roy”
– Roy C.
“ARRIVED ON TIME, WORKED WITH DISPATCH. THIS WAS MAINTANENCE VISIT.”
– TOM H.
“Matt and Dylan did a wonderful job installing our unit. They worked nonstop the entire day. The AC unit is working very efficiently now.
Thank you to Greg @Able for the best customer service!”
– Catherine H.
“The service man was very polite, Thorough and explained everything. Very nice young man.”
– Audrey R.
“The BEST! Excellent service, response, and communication. Friendly, professional and courteous. Ensures customers are 100% satisfied. Highly recommended and trusted!”
– Donna M.
“Greg was just here to discuss replacement of a/c. He explained things clearly & came with all the info I needed.”
– Bunny B.