Promptly On Time
“To start with I contacted Able Heating and Air in reference to obtaining an estimate to replace my heating/air system. I was immediately given an appointment within a few days. However, the day before my appointment I turned on my heat and experienced a horrible smell like burning food in a stove. That day I called Able and spoke with Amy to express my concerns with regards to the burning smell. Even though I was not a customer at that moment she took the time to contact the owner and make him aware of my concerns. She immediately called me back and advised me that the owner was also concerned with the unusual odor and suggested that I turn the system off immediately. They immediately changed my appointment to that day. Bo responded to my home and was promptly on time. He was very professional, polite and informative and took the time to explain every detail with regards to replacing my system. He also provided several options to choose from to meet my budget and obtain a system that would best suit my needs. From that day forward the office has remained in contact with me via phone or email with regards to replacing my system. Do to the fact I was not able to run my system they made arrangement to replace it the following Monday morning.
The service team arrived that Monday morning in a timely manner. They were also very polite, professional and informative. They worked through the day and into the early evening hours until the install was complete. They took the time to show me how the new thermostat worked and provided my with the instruction booklet. They also took to time to photograph the air handler installation which was located in the crawl space of my home. This prevented me from crawling under the house to inspect the work. I considered that to be very thoughtful on their part and concerned about me having to crawl under the house. Once they were finished they cleaned up everything along with removing the old air handler and heat pump and the only way I knew they were even there was the view of an new quietly running Trane heat pump.In closing I would like to say that Able Heating and Air greatly surpassed my expectations in the service they have provided me. I highly recommend this company for all your heating and air conditioning needs. ”